Terms & Conditions 

Welcome to the Ryman business terms and conditions for use. We recommend that all customers keep a copy of these terms & conditions for future reference. They can however be found at https://www.rymanbusiness.com/terms-and-conditions 

Website – rymanbusiness.com

These terms and conditions apply to the use of this website and by using, accessing, browsing, registering or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by the terms set out below then you may not use this website. We reserve the right to:

1. Modify or withdraw (either temporarily or permanently) the website with or without providing prior notice to you and we shall not be liable to you or any third party for any modification or withdrawal of the website.
2. Change these Terms and Conditions at any time. Any changes that are made will take effect from the date that is indicated at the top of this page and it is your responsibility to ensure that you have read the most up to date version each and every time you use the website. Your continued use of this website shall signify your acceptance to be bound by these Terms and Conditions.

Delivery Options

We endeavor to offer Free Standard, Next Working Day courier delivery on orders, where products are in stock and successfully processed over £40 (ex VAT) that are received by 4pm and delivered to mainland addresses in England, Wales and Scotland. Orders placed below the value of £40 (ex VAT) will incur a small delivery charge. Please note: Dropship deliveries, sent directly from our partners, such as, but not limited to, furniture orders, are delivered separately and may take a little longer to arrive.

Use of this Website

You must only use this website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the website. If you are purchasing on behalf of a business then you must have the required authority to do so.

Ryman Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website. All rights, including copyright, in this website are owned or licensed to Ryman Limited.

You may use, download and print content on the website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

1. Copy, reproduce, use or otherwise deal with any content on the website
2. Modify, distribute or re-post any content on the website for any purposes
3. Reproduce, crawl, frame, link to or deep-link into this website on or from any other website

If you are a corporate customer and would like to request permission to use photography or other content from our website for corporate use, please contact our PR department on 0208 971 7933.

You warrant that any personal or business information you provide to us during the registration process is current, true and accurate in all aspects and that you will notify us of any changes to your personal information by calling our Customer Services Team on 0333 038 3835, Monday to Friday from 9am to 5.30pm

Description of Products

We take all reasonable efforts to ensure that the product information as detailed on the website is accurate, fair and current. This includes specific conditions relating to the product including but not limited to: related Terms and Conditions, estimated delivery dates and times, warranties and guarantees.

However, although we aim to keep the product information as up to date as possible, it may be the case that at the point that the order is placed, some element of the product information may not exactly reflect the details of the actual product:

1. The actual price of the product can only be confirmed once the order has been accepted, according to our order acceptance policy
2. The product packaging may vary from the product images on the website
3. The weights and product dimensions given are approximate only
4. The key features and product attributes are based on information provided to us by the manufacturer and these may vary
5. Whilst we try to show the accurate colour of the product on the website, differences in computer screens and monitors may mean the actual colour of the product that you receive will differ from how you see it on the website. 
1. Colour swatches on the product details page are used as functions to change product colours only and do not represent the actual or implied colour of the products.
6. The stock position of the product as shown on the website is a guide only and the available stock position will only be confirmed at the point that the order is accepted.

In any circumstance where the actual product information varies from that displayed on the website, we reserve the right not to accept the order.

Product Pricing

Ryman Business is a multi-channel retailer and operates a best practice pricing strategy that attempts to ensure the consistency of pricing between its various sales channels.  However, it may be the case that a product or promotion that is available in one sales channel is not available in all other sales channels.

Bulk pricing (where a product is offered at a lower unit price when purchased in volume) is available on certain products on both the website and through the telesales team but is not currently available through the stores or through the in store ordering facility. Similarly not all products that are available on rymanbusiness.com will be available to order in store.

Product pricing on the website can be displayed including VAT or Excluding VAT. However, the full price of the order will include VAT plus any additional delivery and packaging costs, where applicable.

Purchase of Goods

Placing an order on the Ryman Business website does not constitute a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched.

For the avoidance of doubt, any such contract between you and Ryman Business, will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Ryman Limited irrevocably agree to submit to the exclusive jurisdiction of the English Courts.

The order process is as follows:

1. Goods that are stocked in our main warehouse are then collected by our selected carrier and sent for dispatch according to our delivery option
2. Goods that are being delivered directly from our suppliers (usually furniture or larger machines) can take a little longer to be shipped. 
3. Clicking on the ‘Make Payment’ button in the payment screen of the checkout process will submit the order for payment.
4. You may be required to enter some additional payment verification details from your credit card provider before the order is submitted to us. (If you have credit agreement set i.e. managed customer on account, the amount will be taken from your allocated credit limit)
5. Once you see the order confirmation page, you will then receive an email acknowledgement confirming the details of each product in your order. This is not a confirmation that the order has been accepted or processed.
6. Once the goods are picked and packed and ready for dispatch, a contract between you and us is in place at this point.

If for any reason, there is a problem in processing the order then we will notify you via email or telephone of the circumstances of why it could not be fulfilled. This could be for one of the following reasons:

1. There was an error in how the product was described or priced on the website
2. One of the products in the order is currently out of stock
3. We are unable to take full payment for your order
4. You did not fulfil your obligations as set out under these terms and conditions.

Cancelling your Order

Please see our Returns and Refunds policy on the circumstances as to how and when you can cancel your order.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Returns and Refunds policy in its entirety.

Methods of Payment

At the present time, payment can be made using credit/debit cards or through a Ryman Business Account.

Cheques are not acceptable as a payment method for orders taken on the website. Cheques are accepted for orders taken over the phone but the funds must have cleared before the order will be shipped. Your cheques should be made payable to Ryman Limited and then sent to Ryman Business Accounts, Savoy House, Savoy Road, Crewe, Cheshire CW1 6NA.

You are able to pay for your goods using all major credit and debit cards (MasterCard, Visa, and American Express). Secure servers offer Ryman customers the highest level of security when entering credit card details over the Internet.

All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. In addition, we have additional Credit Card Fraud Prevention measures to protect you. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Ryman liable for any delay or non-delivery.

Ryman Gift Cards

Ryman Gift Cards can be exchanged for goods in all Ryman Stores, but cannot be used online or over the telephone.

Promotional Discounts and Free Gifts

Coupons, discounts and promotional discount codes offered by Ryman Business are only for use on the Rymanbusiness.com, unless otherwise stated. These types of promotional discounts are not valid for use against the purchase of goods in the Ryman Stores or over the telephone.

Usage Restrictions: Coupons, discounts, and promotional codes provided by Ryman Business are exclusively for use on Rymanbusiness.com, unless otherwise noted. These promotional offers are not valid for in-store purchases or orders placed by phone.

One Promotion Per Order: Only one promotion can be applied to an order at a time. Promotions cannot be combined with other offers.

Exclusions for Promotional Items: Items obtained through promotions, whether free or at a discounted rate, do not contribute to the total basket value for the purpose of qualifying for additional promotional offers.

Availability: All promotions are subject to availability and may be withdrawn at any time. We reserve the right to end a promotion without prior notice.

Limitation of Liability: Ryman Business is not responsible for any financial loss resulting from the refusal, cancellation, or withdrawal of a promotion or if a customer is unable to take advantage of a promotion for any reason.

Delivery Timeframe: Please allow up to 14 days from the date of order for the delivery of promotional items.

Claiming a Free or Discount: Occasionally, we may offer free gifts and discounts on the website. To claim an offer, you must enter the relevant coupon code when placing your online order. When shopping online, please enter the code in the ‘Enter coupon code’ box in your shopping basket and follow the instructions.

Minimum Spend Requirement: If a free gift or discount is offered with a minimum spend, any VAT and additional charges (such as delivery) do not count towards the minimum spend requirement and may still apply.

Returns and Refunds regarding: If you meet the minimum spending requirement to qualify for a free gift but later return items, reducing your total spending below the threshold, we reserve the right to charge the full retail price of the free gift. This amount will be deducted from any refund due.
If a free gift is offered when you purchase a specific item and you choose to return that item, you must also return the free gift to receive a refund. Otherwise, we reserve the right to charge full retail price for the free gift and deduct this amount from any refund due.

Confectionery Gifts: Confectionery gifts cannot be replaced if damaged during transit.

Limitations: Free gifts are limited to one per customer per week unless stated otherwise. Only one gift can be claimed per order, and gift coupons cannot be combined with other discounts or special offers.

Substitutions: In the event that a selected gift item is unavailable, we reserve the right to substitute it with a product of equal or greater value.

Delivery of Free Gifts: Whenever possible, free gifts will be dispatched with your order. If this is not feasible, we aim to deliver your free gift within 28 working days of placing your order.

Discount Variability: If an online offer states that a discount applies up to a certain percentage, the discount will only apply to qualifying products, and the percentage may vary across these products.

Exclusions on Additional Charges: Additional charges such as delivery will not be discounted unless explicitly mentioned in the promotion details.

Refunds on Promotional Purchases: Refunds for products purchased under a promotional offer will be based on the promotional price at the time of purchase. Your statutory rights remain unaffected.

Privacy Policy

At Rymanbusiness.com we recognise how important it is to keep your personal information safe and secure. We have a dedicated Privacy and Security Policy which explains what personal information we collect.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Privacy and Security Policy in its entirety. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.

Ryman shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Limitation of Liability

To the fullest extent as permitted at law, Ryman Limited is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose.

Nothing in these Terms and Conditions affects your statutory rights.

All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.

If you have any questions, comments or complaints with regards to these Terms and Conditions, please email the Ryman Liaison Officer at terms@ryman.co.uk

Missing, Incomplete or Damaged Orders

If your order hasn't arrived, or arrives incomplete, you must report it to us within 48 hours. Please contact our Customer Services team on 0333 038 3835 or email us at business@ryman.co.uk and have your order number to hand.

If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so may arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, please call our Customer Services team on 0333 038 3835 with your order number to hand or email us at business@ryman.co.uk quoting your order number.

If your order arrives and the goods are damaged, please follow our Returns & Refunds Policy or call us on 0333 038 3835.            

Business Accounts Terms and Conditions when shopping with Ryman Business:

In these Conditions “the Company” means Ryman Limited and “the Customer” means any UK based business placing an order for Goods with the Company. “Goods” means any items supplied by the Company in respect of an order placed on and accepted by the Company pursuant to the Ryman Business Website or Ryman Telephone Sales Team apply (save to the extent varied in writing by a Director or other authorised person of the Company) to the exclusion of any conditions of purchase which the Customer seeks to impose. The Company is under no liability in respect of a Customer’s order until specifically accepted.

Application

Any authorised officer of a UK based business may apply on behalf of that business for a Ryman Business Account. Applications can only be made by completing a Ryman Business Account application form. A third party credit referencing agency will be used in the processing of this application form. Where necessary the Company will ask the Customer to provide additional referencing information to support their application, for example, but not limited to, trade and/or bank reference information. If the application is successful the Company will issue the Customer with a Business Account. 

Credit Limit

Credit limits will be set by the Company. The Company reserves the right at its discretion to accept, refuse, increase or restrict credit at any time.

Invoicing & Payment Terms

A delivery note will be issued at point of purchase. A subsequent VAT invoice will be issued to the Customer in accordance with the billing terms agreed. Standard payment terms are 30 days from the date of invoice. Subject to approval by the Company, the Customer may request in writing extended payment terms and/or elect to receive consolidated monthly invoices [additional terms and conditions will apply]. Notification of any invoice dispute or query must be received by the Company within seven days of the date of invoice. There is no right to withhold part or full payment against any disputed invoice. All invoices must be paid in accordance with the agreed payment terms. The Company reserves the right to charge interest at 5% above the Bank of England base rate on the date the debt becomes overdue and at any subsequent rate where the base rate changes and the debt remains unpaid in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002. The Company reserves the right to suspend or close the account at any time. The Company reserves the right to charge a late payment fee of £40 against overdue accounts to cover administration costs. The Company reserves the right to restrict the supply of goods until such time the account is up to date and within agreed terms.

Order

The Company will not under any circumstances be obliged to accept cancellation of an order once it has been dispatched to the Customer. Next day delivery can be offered on items ordered before 4pm subject to stock availability. Selected items such as furniture, but not limited to, may be delivered directly from the supplier and may take longer. Please see the catalogue or Website for details. 

Methods of Payment

Payments payable to “Ryman Limited” can be made by either cheque (sent to: Business Accounts department, Ryman Limited, Ryman House, Savoy Road, Crewe, Cheshire, CW1 6NA) or credit / debit card or BACs (to Account Name: Ryman Limited, Bank Account Number: 25659162, Bank Sort Code: 60-04-04) quoting your account number, invoice number(s) paid and your company name. A remittance advice can be emailed to businessaccounts@ryman.co.uk or posted to the address above.

Retention of Title

Title and property of the Goods, including full legal and beneficial ownership, shall not pass to the Customer until the Company has received in cash or cleared funds payment in full for all Goods delivered to the Customer under this contract between the Company and the Customer. Payment of the full price of the Goods shall include the amount of any interest or other sum payable under the terms of this contract between the Company and the Customer under which the Goods were delivered. The Company may at any time by giving prior notice to the Customer enter the Customer’s premises and/or other premises where the Customer stores the Goods for the purpose of inspecting the Goods and identifying them as the Company’s property and the Customer irrevocably authorises the Company to enter upon those premises for that purpose.

In the event that either the Customer becomes insolvent, commits any act of bankruptcy, causes a meeting of or makes any arrangements or composition with its creditors, or if there is a petition presented for the winding up of the Customer or for the appointment of an administrator of its undertaking or if the Customer has an administrator or administrative receiver appointed over any of its assets or undertaking or a winding up order is made against it or it goes into voluntary liquidation, the Customer shall place all the Goods in its possession or under its control at the Company’s disposal and shall be deemed to irrevocably authorise the Company to enter upon any of its premises, and/or any other premises where the Goods are stored, with or without vehicles, for the purpose or removing such Goods. The Customer will hold in trust for the Company any proceeds from the sale of Goods and shall not pay them into any overdrawn bank accounts, or allow them to be charged, and shall in any event keep them separate from all other of the Customer’s assets and clearly identified as being the property of the Company.

Liability

No liability will be accepted by the Company if a) for any reason the Customer is unable to use the Business Account or b) the Company is unable (directly or indirectly) to comply with its obligations under these Terms and Conditions due to any cause beyond its reasonable control, including but not limited to, industrial action, data processing or transmission link failure, act of God (such as, but not limited to, fires, explosions, floods); riot, commotion, strikes, go slows, lock outs or disorder, acts or threats of terrorism.

Miscellaneous

Any error or omission in any quotation, catalogue, sales literature, website or invoice or other document issued by the Company shall be subject to correction by the Company without liability. All orders placed by Customers and any contract resulting from acceptance thereof by the Company shall be subject to English law and the Customer agrees to submit to the non- exclusive jurisdictions of the English courts. The Company reserves the right to amend any of the Ryman Business Account Terms and Conditions or withdraw the Ryman Business Account at any time without prior notice to the Customer.

General Data Protection Regulation (GDPR)

By responding to this Application Form you also agree that your personal data may be held on computer and may be used as described. Your data will be treated in confidence and will not be disclosed to third parties. Your personal data may be shared with any company from time to time in the Ryman Group for market research, statistical analysis and so that you can be contacted with details of special offers and promotions. Your data may also be disclosed where permitted by law or where you have given your consent. You may be contacted by mail, telephone, email or other reasonable methods with details of products or services offered by ourselves. Under the terms of the General Data Protection Regulation 2019 you have the right to obtain from the Company a copy of the information held about you. 

We reserve the right to:

1. modify or withdraw (either temporarily or permanently) any offer, product item or price from this catalogue without prior notice and we shall not be liable to you or any third party for any modification or withdrawal of any offer, product item or price within this catalogue
2. change these Terms and Conditions at any time. Any changes that are made will be published online at rymanbusiness.com and will have immediate effect. It is your responsibility to ensure that you have read the latest version each and every time you shop with us or use our website.

Limitation of Liability

To the fullest extent permitted at law, Ryman Limited is providing the website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this catalogue and the website or the information, contents, materials or products included in this catalogue and website including, but without limitation, warranties of merchantability and fitness for a particular purpose. Nothing in these Terms and Conditions affects your statutory rights. All disclaimers and exclusions included in these Terms and Conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions. If you have any questions or queries please contact business@ryman.co.uk